RETURN AND REFUND POLICY

We advise our customers (retail customers and resellers) to thoroughly inspect their machines upon receipt of for any damage or defects or any missing parts.

NO returns or replacements accepted on consumable parts like replacement blade, probe tube and trident. 

Under our warranty terms, any brand-new unit that becomes defective within 3 months of use will be replaced with a brand-new unit, if cannot be repaired.  Units used for more than 3 months will be replaced with a refurbished or reconditioned unit, if cannot be repaired.

PLEASE NOTE:

We take our return policy seriously; we do inspect and test returned item for all and any claims.

 Reason #1

No Longer Needed – Unopened Packaging and NEVER Used – Request RMA within 3 days from receipt of item.  Return Item within 3 days from RMA approval.   

• Amount of Refund :  Full cost of the unit will be refunded.  Original shipping cost will not be refunded.
• Restocking Fee: NO
• Return Shipping Label: Buyer (Customer)
• Refund will be issued only after receipt and inspection/testing of machine

Reason #2

Slightly Used But No Longer Needed (item MUST still be working, not damage and no missing parts) – Request  RMA within 30 days from receipt of item.  Return item within 3 days from RMA approval.

• Amount of Refund :  Partial 
• Restocking Fee: YES, 20% will be deducted from the cost of the unit.  Original shipping cost will not be refunded.
• Return Shipping Label: Buyer (Customer)        
• Refund will be issued only after receipt and inspection/testing of machine     

Reason #3

Received with Physical Damage (broke, dents, cracks, chips). Item NEVER Used – Request RMA within 3 days from receipt  of item.  Return Item within 3 days from RMA approval. 

• Amount of Refund :  FULL 
• Restocking Fee: NO
• Return Shipping Label: Seller     
• Refund will be issued only after receipt and inspection/testing of machine.         

Reason #4

Machine Having Trouble or Quit Working due to Manufacturer Defect (Normal Wear and Tear and Accidental Damage not covered) – Machine will be subject to inspection and may be repaired or replaced, if necessary.   Request for Repair/Replacement within 365 days from date of purchase.  Email us at info@usaunlimitedllc.com with detailed information including photos and videos of your machine.

• Amount of Refund :  NO refund; replacement or repair only
• Restocking Fee: NO
• Return Shipping Label: Customer (Buyer) – If a machine has been used for 6 months and over from date of purchase (proof of purchase [receipt] is required).
• Return Shipping Label: Seller (USA Unlimited) – If a machine has been used for less than 6 months from date of purchase (proof of purchase [receipt] is required).
• Replacement will be issued, or repair will be done after inspection/testing of machine.     
• IMPORTANT NOTE TO RESELLERS:  ALL products purchased under WHOLESALE terms are eligible for replacement or repair only.  Resellers must email proof of their customer’s purchase to determine the duration of use.  NO repairs or replacements will be processed without complete proof of purchase including the order date and product description.

PLEASE NOTE:

We take our return policy seriously; we do inspect and test returned item for all and any claims.